We value every purchase and we are so thankful for you shopping with us! Our top priority is ensuring that you receive your items, as quickly, as possible. Please read our shipping procedures below. Business Shipping Hours: Monday-Friday 8 am-3 pm ET excluding national holidays. We primarily ship our items through USPS or UPS to ensure you receive your items quickly and they are insured throughout the process. Items ordered after 8 am ET on Friday or items ordered on Saturday or Sunday will be processed in the order they were received the following Monday.
Shipping Price and Timeline: Shipping and handling for US customers is $8.50 Flat Rate. Shipping is $10 only during home decor app launches or live sales and free 24 hour shipping is turned off during these times on our app but unfortunately cannot apply to our website. You can also earn free shipping with purchases over $125. We aim to ship everything within 2-3 business days after payment. Please note weekends and Federal Holidays are not business days.
Once you place your order, we cannot intercept it to make changes due to the volume of orders we fulfill so please be sure that you double check before you submit payment.
Shipping Costs & International Orders:
We will not refund the shipping cost as it is directly paid to our providers. Jo & Grey is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to us.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped. All orders must pass through customs and we have no control on this time frame.
Please note: We do not currently offer local pick up at this time!
We are so excited to be able to offer Sezzle. Please note that we have a $50 minimum purchase to take advantage of our Sezzle Program.